Interesting article about Com Casts call centers and all the “steps” they have to run thru to try and keep you from canceling your account. My 2 cents, I would stop they person on the phone right away and tell them “do what I want or give me a supervisor now”.
http://gizmodo.com/the-handbook-comcast-employees-use-to-keep-you-from-lea-1615842572
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