The Article is about students are angry with Xerox at Brandeis University for taking hours (in line) to get their mail. What interested me is that Xerox is the group doing the handling of mail for the school (outsourced to them). Never really thought of Campus mail as being a thing to outsource.
http://www.thejustice.org/news/view.php/845907/Mailroom-waits-anger-students