Interesting article on a university that outsourced its copy department. And how a change of guard is causing allot of issues.
Summary: Xerox took over a contract for copy center at a school, the previous contract folks laid everyone off, and Xerox came in a low-balled them for their jobs back.
I do not blame Xerox, the University should have been on top of this to begin with. But odds are (just with most work outsourced from a group), they where looking at dollar savings only.
http://www.thejustice.org/news/view.php/706966/Xerox-turnover-yields-employment-controv